Gina Reid

Top Rated

The Timbers Kauai ownership we purchased in 2015 represented everything we thought we wanted in a vacation property. Luxury accommodations, beautiful Hawaiian setting, the prestige of owning at one of the most exclusive resorts in the islands. For the first few years, we used it annually and felt we were living our best lives. Then came the divorce. My ex-husband and I had purchased the timeshare jointly, and neither of us wanted it after the marriage ended. The court ordered it sold and proceeds divided, but selling proved impossible. No one wanted to buy into the maintenance fee obligation that came with ownership. We were stuck in a forced partnership with someone I no longer wanted any connection to. The annual fee discussions became another source of conflict in an already contentious post-divorce relationship. Each year brought arguments about who would pay, whether to use the week, and how to handle special assessments. The timeshare that was supposed to bring joy had become another battleground. Finding Gina Reid at JP Mutual Management offered hope for finally closing this chapter. From our first conversation, she understood that my situation was not just about finances - it was about emotional freedom from a constant reminder of a failed marriage. Gina coordinated with both me and my ex-husband throughout the process, managing the complexity of joint ownership with diplomacy and skill. She handled communications with both of us separately when needed, ensuring the exit process did not become another source of conflict. The $48,500 investment was split between us as part of our divorce settlement modifications. Gina worked with both of our attorneys to ensure the exit agreement satisfied legal requirements on both sides. Her attention to the unique complexities of our situation demonstrated expertise I had not found elsewhere. The process required patience, as luxury resort exits always do. But Gina's consistent communication kept both of us informed without requiring us to communicate directly with each other. She managed the interpersonal dynamics as skillfully as she managed the resort negotiations. The day our exit was confirmed, I felt a weight lift that had nothing to do with money. The last tie to my former life was finally severed. I could move forward without this annual reminder of what used to be. Gina Reid did not just exit a timeshare. She helped me close a painful chapter and start fresh. That gift has no price tag.

I am not someone who writes reviews often, but the experience I had with Gina Reid at JP Mutual Management was so exceptional that I felt compelled to share it for others who might be in similar situations. Our timeshare at the Four Seasons was purchased during a particularly vulnerable moment in our lives. We were celebrating my husband's cancer remission with a lavish vacation, and the sales team capitalized on our emotional state. We signed paperwork we should have reviewed more carefully, and by the time we understood what we had committed to, the rescission period had passed. For eight years, we tried to make peace with our purchase. We used it when we could, but the inflexibility of the ownership never quite fit our lives. When my husband's health began declining again and our travel became limited, the maintenance fees became a source of stress rather than a reminder of happier times. Finding Gina Reid felt like finding a lifeline. From our first conversation, she treated us with compassion and understanding. She did not judge us for our purchase decision or make us feel foolish for having been caught up in a sales presentation during an emotional moment. Instead, she focused entirely on solutions. Gina's expertise with Four Seasons properties specifically was evident throughout our process. She knew their corporate structure, their typical responses to exit requests, and the most effective strategies for negotiating release from their contracts. This specialized knowledge gave us confidence that we were in capable hands. The $38,200 investment was significant, but Gina helped us understand that premium resort exits often require premium expertise. She was upfront about all costs and never surprised us with additional fees or charges. Throughout the process, Gina maintained consistent communication. She called when she said she would call. She provided updates even when there was nothing dramatic to report. She made a stressful process feel manageable. When the final confirmation of our exit arrived, Gina's call felt like hearing from a friend rather than a business contact. She genuinely shared our joy and relief. That personal connection, that authentic care for our wellbeing, is what separates JP Mutual Management from other companies in this industry. My husband and I are now free from an obligation that had become a burden during an already difficult time in our lives. We will be forever grateful to Gina Reid for her expertise, her professionalism, and her compassion.

Twenty-three years. That is how long my family owned our Montage timeshare before Gina Reid at JP Mutual Management finally freed us from what had become an unbearable financial obligation. When we purchased our Montage ownership in 2002, we were a young family with dreams of annual luxury vacations. The property was beautiful, the amenities were exceptional, and the sales team painted a picture of a lifetime of wonderful memories. For the first decade, we used our ownership frequently and felt we were getting value for our investment. Then life evolved, as it always does. Our children grew up, went to college, started their own families with their own vacation preferences. Our careers changed, our schedules shifted, and our travel desires no longer aligned with the fixed week we owned. But the maintenance fees did not care about these changes. They continued to arrive annually, growing larger each year. By 2020, we were paying over $6,000 annually for a property we had not visited in four years. When I calculated what we had spent on maintenance fees alone during our years of non-use, the number was staggering. Something had to change. I first discovered JP Mutual Management through an extensive internet search for Montage-specific exit services. Many companies offered generic timeshare exit services, but I wanted someone with experience handling luxury resort properties like ours. When I found reviews mentioning Gina Reid's expertise with high-end resorts, I knew I had to call. Gina's initial consultation was thorough and educational. She explained why luxury resort exits are different from standard timeshare terminations, why they often require specialized strategies, and why they typically involve higher investments. She was completely transparent about the $47,200 fee, explaining exactly what it covered and why this level of service was necessary for a property like ours. What impressed me most was Gina's detailed knowledge of Montage's corporate structure and policies. She had handled numerous Montage exits and knew exactly what to expect at each stage of the process. When the resort pushed back - as Gina had predicted they would - she was prepared with responses they could not dismiss. The process took time, as Gina had forewarned. Luxury resorts do not release owners quickly or easily. But Gina's persistence and expertise eventually prevailed. Each month brought progress, each obstacle was overcome, and finally, after patient and professional advocacy, our exit was confirmed. The day that confirmation arrived, I sat with my wife and we reflected on 23 years of ownership - the good memories from our early years and the financial stress of our later years. We were finally free. Our children would not inherit this obligation. Our retirement budget was no longer burdened by escalating fees. Gina Reid delivered exactly what she promised. If you own a luxury timeshare that has become more burden than benefit, she is the professional you need. The investment is significant, but the peace of mind is worth far more.

Our Waldorf Astoria timeshare was supposed to be the pinnacle of vacation ownership. When we purchased in 2012, we were told it represented the finest in luxury hospitality - and for a few years, it delivered on that promise. But life changes in ways we cannot predict, and eventually the annual fees became a burden we could no longer justify. I contacted several exit companies before finding Gina Reid at JP Mutual Management. Most had no experience with luxury resort properties and seemed confused by the specifics of my ownership structure. One actually told me that high-end timeshares were impossible to exit. I was beginning to believe them until I spoke with Gina. From our first conversation, Gina demonstrated expertise that the other companies lacked. She understood the nuances of luxury resort ownership, the different corporate structures, and the specific strategies that work with premium properties. Her knowledge was immediately apparent and deeply reassuring. The $35,600 investment was carefully explained. Gina walked me through exactly what the fee covered and why luxury exits typically require more specialized handling than standard timeshare terminations. There were no hidden costs, no surprise fees, no bait-and-switch tactics. Just transparent pricing for clearly defined services. What impressed me most was Gina's personal attention to my case. She returned calls within hours, often the same day. She remembered details about my situation without having to reference notes. She made me feel like a valued client, not just another file in a stack. When the resort pushed back - as Gina had predicted - she was prepared. Her responses were strategic, knowledgeable, and effective. She knew exactly which buttons to push and which approaches would be futile. Her expertise shortened what could have been an endless process. The day my exit was confirmed, I called Gina personally to thank her. Her genuine happiness at my success reinforced that I had chosen the right advocate. Gina Reid does not just process exits - she cares about her clients and their outcomes. For anyone with a luxury timeshare they can no longer use or afford, Gina Reid is the professional you need.

Our journey with luxury timeshare ownership began twenty years ago when my husband and I purchased at a prestigious Ritz Carlton property. At the time, it seemed like the ultimate vacation investment - access to world-class resorts, the prestige of ownership, and the promise of a lifetime of beautiful memories. For many years, that promise held true. But circumstances change. As we entered our sixties, our travel preferences evolved. The week we owned no longer aligned with when we wanted to travel. The destinations we dreamed of visiting were not part of the exchange network. And the maintenance fees, which had seemed reasonable two decades ago, had grown to nearly $4,000 annually - a significant burden on our retirement income. When I began researching exit options, I was overwhelmed by the horror stories online about fraudulent companies preying on desperate timeshare owners. I almost gave up before I discovered JP Mutual Management and, specifically, Gina Reid. From our very first conversation, Gina demonstrated a level of professionalism and expertise that set her apart. She understood the nuances of luxury timeshare ownership - the different considerations that apply to premium properties versus standard resorts. She had specific experience with Ritz Carlton exits and knew exactly what to expect from that particular organization. The $41,500 we invested was substantial, but Gina helped us understand why luxury property exits require more specialized handling and often higher investments. She was transparent about costs, timelines, and potential challenges from the beginning. There were no hidden fees or surprise expenses along the way. What impressed me most about Gina was her personal attention to our case. She returned calls promptly, often the same day. She remembered details about our situation without having to review notes. She made us feel like valued clients, not just another file on her desk. When the resort initially pushed back on our exit request - as Gina had predicted they would - she was prepared with a strategic response. Her knowledge of how luxury resort companies operate gave us a significant advantage in negotiations. The day our exit was confirmed, Gina called us personally to share the news. I could hear genuine happiness in her voice. This was not someone simply closing another case; this was someone who truly cared about the outcome for her clients. We have already recommended Gina Reid and JP Mutual Management to three friends with similar situations. All of them have been equally impressed with the service they have received. If you are a luxury timeshare owner looking for an exit, you will not find a more capable or caring advocate than Gina Reid.

The St. Regis timeshare we purchased in 2014 was supposed to be the crown jewel of our vacation life. The property was stunning, the service impeccable, and the sales team assured us that ownership would only appreciate in value. We left that presentation feeling like we had made one of the smartest decisions of our lives. Reality set in slowly. The maintenance fees increased annually, far outpacing inflation. The special assessments became a regular occurrence, each one explained away as a necessary investment in property improvements. By 2022, we were paying over $5,500 annually for a week we had used only twice in the previous five years. When I first tried to exit through the resort's own programs, I was met with a series of bureaucratic obstacles that seemed designed to frustrate rather than assist. Calls went unreturned. Forms were lost. Requirements kept changing. After two years of trying to navigate their system, I had made zero progress. A colleague at work mentioned that his sister had successfully exited a luxury timeshare through JP Mutual Management, working specifically with Gina Reid. Given how many false starts I had experienced, I was skeptical but desperate. My first call with Gina changed everything. She had specific experience with St. Regis properties and understood exactly why my attempts to work with the resort directly had failed. "They make it difficult on purpose," she explained. "But there are strategies they cannot ignore when approached correctly." The $44,700 fee was the highest quote I had received from any exit company. But Gina explained that luxury resort exits require more specialized handling and often longer timelines than standard properties. She was transparent about why her services cost what they did and what that investment would accomplish. What followed was a masterclass in professional advocacy. Gina knew exactly which departments to contact, which documentation to prepare, and which legal frameworks to reference. She anticipated objections before they arose and had responses ready for every delay tactic the resort attempted. Throughout months of negotiation, Gina kept me informed without overwhelming me with details I did not need. She handled the stress of dealing with a resistant resort organization so that I did not have to. When frustration threatened to overwhelm me, she reminded me that we were making progress even when it did not feel that way. The day my St. Regis exit was confirmed, I experienced a level of relief I had not felt in years. No more annual fee anxiety. No more watching my credit card get charged for a property I could not use. No more feeling trapped by a decision I made almost a decade ago. Gina Reid is exceptional at what she does. If you own a luxury timeshare that has become a burden, she is the person you want in your corner. The investment is significant, but the freedom she delivers is priceless.

I consider myself a demanding client. In my career as a hospital administrator, I have worked with vendors and consultants of every kind, and I have high expectations for professionalism, communication, and results. Gina Reid at JP Mutual Management exceeded every expectation I brought to our engagement. Our timeshare at the Peninsula was purchased during a celebration trip for my husband's retirement. We had grand plans for annual luxury vacations that would fill our golden years with beautiful memories. What we did not anticipate was my husband's Parkinson's diagnosis three years later, which gradually made travel impossible. The timeshare became a painful reminder of the future we had planned but would never have. The annual maintenance fees, now approaching $5,000, were an insult added to injury. We needed to exit, but every avenue we tried led to dead ends. Finding Gina Reid felt like finally reaching the right person after years of wrong numbers. From our first conversation, she demonstrated the professionalism I expect from any service provider - prompt callbacks, clear communication, thorough documentation of everything discussed. But she also showed something I did not expect: genuine compassion for our situation. Gina understood that our timeshare exit was not just about money. It was about closing a chapter, about accepting changed circumstances, about moving forward without the burden of what might have been. She treated our case with sensitivity while maintaining the professional rigor needed to achieve results. The $43,100 investment was significant, but Gina helped me understand it in context. She calculated what we would continue to pay over the years if we did nothing, factoring in likely fee increases. She explained why Peninsula exits require specialized handling. She was transparent about every aspect of pricing. Throughout the process, Gina's communication was exemplary. Status updates arrived on schedule. Questions were answered promptly and thoroughly. When obstacles arose, she explained them clearly and outlined her strategy for addressing them. I always knew exactly where we stood. When the confirmation of our exit arrived, I called Gina to thank her. She expressed genuine happiness for us and asked about my husband's health. That personal touch, that authentic care, is what separates JP Mutual Management from every other company in this industry. Gina Reid is a consummate professional who also happens to be a genuinely good person. I recommend her without reservation.

As a consumer advocate by profession - I spent thirty years with the state attorney general's office - I have seen every scam and deceptive practice imaginable. When my wife and I needed to exit our Auberge timeshare, I approached the search for help with the wariness that decades of consumer protection work had instilled in me. Most of the companies I contacted raised immediate red flags. Pressure tactics. Vague promises. Reluctance to provide written documentation. Everything I had trained others to watch for, I saw in abundance. I was about to give up when a colleague mentioned JP Mutual Management and specifically recommended Gina Reid. My first conversation with Gina was unlike any other I had experienced. She welcomed my skepticism. She provided documentation for every claim without being asked. She explained her process in detail and was transparent about costs, timelines, and potential obstacles. Everything a legitimate business should do, she did without prompting. What impressed me most was Gina's response when I asked difficult questions. Most salespeople become defensive or evasive when challenged. Gina became more detailed, providing additional documentation and references to support her answers. Her confidence came from competence, not bluster. The $39,800 investment was explained thoroughly. Gina broke down exactly what the fee covered, why Auberge exits require specialized handling, and what I should expect at each stage of the process. There were no hidden fees, no surprise charges, no fine print that contradicted the sales pitch. Throughout the process, Gina demonstrated the professionalism I had spent my career teaching others to look for. Clear communication. Written documentation of all agreements. Prompt responses to questions. Proactive updates on progress. She ran her practice exactly as I would advise any legitimate business to operate. When my exit was confirmed, I felt both relief and validation. Relief that our timeshare burden was finally lifted. Validation that my instincts about Gina had been correct. I spent thirty years protecting consumers from scams. Gina Reid is the opposite of everything I fought against. She is a true professional who delivers exactly what she promises. I recommend her with the full weight of my professional experience behind that endorsement.