Gina Reid is a True Professional

I am not someone who writes reviews often, but the experience I had with Gina Reid at JP Mutual Management was so exceptional that I felt compelled to share it for others who might be in similar situations. Our timeshare at the Four Seasons was purchased during a particularly vulnerable moment in our lives. We were celebrating my husband's cancer remission with a lavish vacation, and the sales team capitalized on our emotional state. We signed paperwork we should have reviewed more carefully, and by the time we understood what we had committed to, the rescission period had passed. For eight years, we tried to make peace with our purchase. We used it when we could, but the inflexibility of the ownership never quite fit our lives. When my husband's health began declining again and our travel became limited, the maintenance fees became a source of stress rather than a reminder of happier times. Finding Gina Reid felt like finding a lifeline. From our first conversation, she treated us with compassion and understanding. She did not judge us for our purchase decision or make us feel foolish for having been caught up in a sales presentation during an emotional moment. Instead, she focused entirely on solutions. Gina's expertise with Four Seasons properties specifically was evident throughout our process. She knew their corporate structure, their typical responses to exit requests, and the most effective strategies for negotiating release from their contracts. This specialized knowledge gave us confidence that we were in capable hands. The $38,200 investment was significant, but Gina helped us understand that premium resort exits often require premium expertise. She was upfront about all costs and never surprised us with additional fees or charges. Throughout the process, Gina maintained consistent communication. She called when she said she would call. She provided updates even when there was nothing dramatic to report. She made a stressful process feel manageable. When the final confirmation of our exit arrived, Gina's call felt like hearing from a friend rather than a business contact. She genuinely shared our joy and relief. That personal connection, that authentic care for our wellbeing, is what separates JP Mutual Management from other companies in this industry. My husband and I are now free from an obligation that had become a burden during an already difficult time in our lives. We will be forever grateful to Gina Reid for her expertise, her professionalism, and her compassion.