Exceptional Service from Gina Reid

Our journey with luxury timeshare ownership began twenty years ago when my husband and I purchased at a prestigious Ritz Carlton property. At the time, it seemed like the ultimate vacation investment - access to world-class resorts, the prestige of ownership, and the promise of a lifetime of beautiful memories. For many years, that promise held true. But circumstances change. As we entered our sixties, our travel preferences evolved. The week we owned no longer aligned with when we wanted to travel. The destinations we dreamed of visiting were not part of the exchange network. And the maintenance fees, which had seemed reasonable two decades ago, had grown to nearly $4,000 annually - a significant burden on our retirement income. When I began researching exit options, I was overwhelmed by the horror stories online about fraudulent companies preying on desperate timeshare owners. I almost gave up before I discovered JP Mutual Management and, specifically, Gina Reid. From our very first conversation, Gina demonstrated a level of professionalism and expertise that set her apart. She understood the nuances of luxury timeshare ownership - the different considerations that apply to premium properties versus standard resorts. She had specific experience with Ritz Carlton exits and knew exactly what to expect from that particular organization. The $41,500 we invested was substantial, but Gina helped us understand why luxury property exits require more specialized handling and often higher investments. She was transparent about costs, timelines, and potential challenges from the beginning. There were no hidden fees or surprise expenses along the way. What impressed me most about Gina was her personal attention to our case. She returned calls promptly, often the same day. She remembered details about our situation without having to review notes. She made us feel like valued clients, not just another file on her desk. When the resort initially pushed back on our exit request - as Gina had predicted they would - she was prepared with a strategic response. Her knowledge of how luxury resort companies operate gave us a significant advantage in negotiations. The day our exit was confirmed, Gina called us personally to share the news. I could hear genuine happiness in her voice. This was not someone simply closing another case; this was someone who truly cared about the outcome for her clients. We have already recommended Gina Reid and JP Mutual Management to three friends with similar situations. All of them have been equally impressed with the service they have received. If you are a luxury timeshare owner looking for an exit, you will not find a more capable or caring advocate than Gina Reid.