Trust & Guidelines
Every review on Proofed Reviews is held to a higher standard. Here's exactly how our proof system works, what our guidelines require, and how we keep the platform honest.
What is a "Proofed" Review?
A Proofed Review is one where the reviewer has indicated they possess documentation to support their experience. We don't collect or store documents — but the act of claiming evidence raises accountability and signals credibility to other readers.
What proof earns you the badge
- Indicating you have a signed contract
- Indicating you have an invoice or receipt
- Indicating you have email correspondence
- Indicating you have call logs
- Indicating you have screenshots
Important clarification
The Proof Attached badge does not mean we have verified the documents exist. It means the reviewer has self-attested they have supporting evidence. This distinction is important — proof claims that appear false can be reported and will result in review removal and account action.
Accepted proof types
Any written agreement between you and the company — service contracts, listing agreements, cancellation documents.
Payment records showing fees paid, amounts charged, or refunds received.
Written communication with the company — promises made, disputes, follow-ups, or confirmation of services.
Recorded calls or call records showing when you spoke with the company and what was discussed (where legally permitted).
Visual captures of listings, online portals, chat transcripts, or other digital communications.
Trust Badges Explained
Badges appear on reviews and company profiles to signal different levels of credibility and information richness.
Proof Attached
The reviewer has indicated they possess at least one type of documentation supporting their experience — a contract, invoice, email thread, call log, or screenshots. Visible on individual review cards and is the platform's primary trust signal.
Verified Fields
Key structured fields in the review (such as cost amounts or timeline dates) have been spot-checked by our team against publicly available information or company data.
Timeline Included
The reviewer has provided specific process timeline information, including how long each stage took. This helps readers set realistic expectations about timescales.
Community Moderated
This review has been reviewed by our moderation team in response to a community report. It passed scrutiny and was confirmed as compliant with our guidelines.
Review Guidelines
Our guidelines exist to keep the platform useful and fair for everyone — consumers, companies, and the broader community.
Please do
- Only review companies you've personally worked with
- Be specific — describe what happened, when, and the outcome
- Indicate what documentation you have to support your claims
- Include timeline details (how long the process took)
- Share costs and fees so others can set realistic expectations
- Mention both positives and negatives for a balanced review
Please don't
- Don't post reviews for companies you haven't personally used
- Don't include other people's personal information
- Don't use profanity, hate speech, or personal attacks on individuals
- Don't post promotional or sponsored content as a genuine review
- Don't make unverifiable claims designed to mislead readers
- Don't post the same review multiple times
Writing a great review
The most helpful reviews answer these questions:
How Moderation Works
Every review goes through a moderation process before it appears publicly. Here's exactly what happens after you hit submit.
Submission
You submit your review with details about your experience and indicate what documentation you have.
Initial Review
Our team checks the submission against our guidelines — screening for spam, fake signals, and content violations.
Proof Assessment
Reviews indicating documentation earn the Proof Attached badge. We assess the credibility of the claimed evidence.
Published
Approved reviews go live and contribute to the company's overall rating and trust score on the platform.
Typical turnaround
Most reviews are published within 1–3 business days. During high-volume periods this may extend to 5 business days. Your review will show a "pending approval" status until it goes live.
Reporting a Review
If you see a review that violates our guidelines, use the flag button on the review to report it. Our moderation team reviews all reports — typically within 48 hours.
What happens after a report?
- 1Your report is queued for moderation team review.
- 2The review in question is flagged internally but remains visible during investigation.
- 3If the review is found to violate guidelines, it is removed and the reviewer is notified.
- 4If the review is found to be compliant, it remains live and earns the Community Moderated badge.
- 5Serial false reporters may have their reporting privileges limited.
Frequently Asked Questions
Common questions about how the platform works.
Do you verify the documents reviewers claim to have?
Can companies respond to or remove reviews?
How long does moderation take?
What happens if I report a review?
Can I update or delete my review?
What makes Proofed Reviews different from other review sites?
Still have questions?
Reach out to our team at info@proofedreviews.com for anything not covered here — disputes, account questions, or partnership inquiries.
Write a Proofed Review