Experience
I worked with this company for approximately 14 months to complete my timeshare charity donation. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 14 months instead of the 6 months they initially quoted.
I'm still waiting for resolution after 14 months and have filed complaints with the BBB.
Total cost: $2400 (higher than the initial quote of $2700). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Communication gaps during the middle months were frustrating. Timeline estimates were not accurate.
Advice for Others
Avoid upfront fees - legitimate companies often offer payment plans or contingency pricing.
Ratings Breakdown
Transparency
1/5
Communication
3/5
Timeline
2/5
Professionalism
3/5
Outcome
2/5