James Brown

I worked with this company for approximately 14 months to complete my timeshare charity donation. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 14 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 14 months and have filed complaints with the BBB. Total cost: $2400 (higher than the initial quote of $2700). I cannot recommend this company based on my experience.

Contacted this company in March to exit my Orange Lake timeshare. By July, I had my release letter in hand. The 4-month timeline was even faster than their 6-month estimate. They identified that Orange Lake had a deed-back program and helped me navigate it quickly.