Experience
My Marriott Vacation Club exit took 8 months total. The process involved: initial consultation and contract review (2 weeks), demand letter to resort (week 3), negotiation period with Marriott's surrender team (months 2-5), and final paperwork and transfer (months 6-8). The company handled all resort communications and kept me informed throughout.
What Went Well
The legal team knew Marriott's processes well and had existing relationships that seemed to help move things along. All fees were clearly disclosed upfront. They provided a checklist of exactly what documents I needed to gather.
What Went Wrong
Months 3-4 felt slow with minimal updates, though they explained this is normal during the waiting period for resort response. The hold music when calling their office is terrible.
Advice for Others
Marriott has their own surrender program - ask about whether using that directly vs. a third party makes sense for your situation. This company will tell you honestly if you're better off going direct.
Ratings Breakdown
Transparency
4/5
Communication
3/5
Timeline
5/5
Professionalism
4/5
Outcome
4/5
Documentation
- Contract/Agreement
- Email Correspondence
- Call Logs