Experience
I worked with this company for approximately 17 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail.
The document phase went smoothly but communication became inconsistent during months 4-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the exit as promised.
The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 3 weeks after the paperwork was submitted.
Total cost: $3500 (as quoted). Mixed feelings overall, but they did get the job done.
What Went Well
My case manager was patient in explaining each step of the process.
What Went Wrong
Additional fees were added that weren't mentioned in the initial quote.
Advice for Others
They'll get it done but you need to be your own advocate during the process.
Ratings Breakdown
Transparency
3/5
Communication
4/5
Timeline
3/5
Professionalism
4/5
Outcome
4/5
Documentation
- Email Correspondence
- Call Logs
- Screenshots