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Frustrating Delays But Good Outcome

5/5Proof Attached

Experience

I hired this company to sell my Marriott Vacation Club ownership in Aruba. The process took much longer than expected but we did eventually complete the sale. Months 1-2: Property evaluation and listing creation. They valued my week at $15,000 based on comparable sales. I was hoping for more but the data supported their valuation. Months 3-6: Active listing period. We had several inquiries but no serious buyers. They reduced the price twice during this period (to $12,000, then $10,000). Month 7: Finally received a legitimate offer at $8,500. I was disappointed but accepted. Months 8-10: This is where the frustration really set in. The buyer's right of first refusal period took forever. Marriott exercised their ROFR and bought the unit themselves, which was actually a faster closing. Month 11: Received payment and confirmation of transfer. Net proceeds: $6,800 after all fees.

What Went Well

They were persistent and didn't give up even when the listing was slow. The final outcome (Marriott buying it back) was actually easier than a third-party sale. They handled all the ROFR paperwork and kept me informed throughout. No hidden fees beyond what was disclosed upfront.

What Went Wrong

The original valuation was optimistic. We kept having to reduce the price. Communication during months 5-6 was sparse - I felt forgotten during the slow period. The total timeline (11 months) was much longer than the 3-4 months they suggested at the start.

Advice for Others

Be prepared for a long process when selling timeshare resale. The market is tough and buyers have many options. Consider whether the net proceeds are worth the hassle and time investment. Also, understand your resort's ROFR policy before listing.

Ratings Breakdown

Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
4/5

Documentation

  • Invoice/Receipt
  • Call Logs