Experience
I worked with this company for approximately 10 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 10 months instead of the 6 months they initially quoted.
I'm still waiting for resolution after 10 months and have filed complaints with the BBB.
Total cost: $2300 (higher than the initial quote of $1500). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Had multiple case manager changes which set the process back each time.
Advice for Others
Trust your instincts - if something feels off during the sales call, walk away.
Ratings Breakdown
Transparency
1/5
Communication
1/5
Timeline
1/5
Professionalism
1/5
Outcome
1/5
Documentation
- Contract/Agreement
- Invoice/Receipt