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Some Frustrations But Successful

3/5

Experience

I worked with this company for approximately 17 months to complete my timeshare resale. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. The document phase went smoothly but communication became inconsistent during months 3-6. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the resale as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 2 weeks after the paperwork was submitted. Total cost: $4700 (as quoted). Mixed feelings overall, but they did get the job done.

What Went Well

Document collection was efficient and they had a secure portal for uploading files.

What Went Wrong

The timeline was almost double what they initially estimated.

Advice for Others

It works out eventually but prepare for some frustration along the way.

Ratings Breakdown

Transparency
4/5
Communication
4/5
Timeline
3/5
Professionalism
2/5
Outcome
3/5