No Communication for Six Months — Unacceptable

I paid $3,200 in exit fees at signing. For the first six months, I received one form email confirming receipt of my payment and nothing else. When I called at month three, I was told my case was assigned. When I called at month five, I was transferred three times and eventually reached someone who said they would call me back. They did not. At month seven, I escalated in writing to the company owner. The exit was eventually confirmed at month thirteen. The result is real but I would not wish this experience on anyone.