Slow Process and Below-Estimate Outcome

We signed with Pinnacle expecting a six-to-nine month sale at a price range of $18,000 to $22,000. Eleven months later, our property sold for $13,500. The sale is real and I appreciate that they saw it through. But the timeline and price both missed their estimates significantly and I never received a satisfying explanation for why. The communication was inconsistent and I often had to call multiple times to get a response. Two stars because the outcome existed but was far from what was promised.