Pinnacle Resale Services

I worked with this company for approximately 9 months to complete my timeshare exit. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 9 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 9 months and have filed complaints with the BBB. Total cost: $4200 (higher than the initial quote of $1200). I cannot recommend this company based on my experience.

We listed our Marriott Vacation Club interest through Pinnacle. The initial consultation was excellent — knowledgeable, realistic, and professional. Then communication slowed significantly after month two. We eventually sold in month nine, two months beyond the upper end of their estimate, and the final price was about fifteen percent below the lower end of their initial range. The closing itself was handled well. Three stars because the beginning and end were good but the middle was frustrating.

Las Vegas timeshare resale is a competitive market and we had heard it was difficult to sell at a fair price. Pinnacle Resale Services proved that wrong. Our consultant had detailed knowledge of the Vegas resort landscape and had recently placed several properties at the same development. He quoted a price we were happy with and said he expected a buyer within four to six months. It closed in just under five months. The process was professional and the documentation was handled well.

We sold our Hilton Grand Vacations Club interest in Las Vegas through Pinnacle after seven months. The process was mostly professional — regular communication, a realistic price assessment, and a clean closing. I am giving four stars because there were a few weeks in month four where communication slowed and I had to follow up twice. But those were minor issues compared to the overall quality of the experience. The consultant knew the HGVC market well and the sale price was within the range he quoted.

We signed with Pinnacle expecting a six-to-nine month sale at a price range of $18,000 to $22,000. Eleven months later, our property sold for $13,500. The sale is real and I appreciate that they saw it through. But the timeline and price both missed their estimates significantly and I never received a satisfying explanation for why. The communication was inconsistent and I often had to call multiple times to get a response. Two stars because the outcome existed but was far from what was promised.