Communication Was Lacking Throughout

Our deed transfer to my daughter should have been a relatively straightforward process. Northstar's stated timeline was six to eight weeks. At week twelve, I had received two form emails and nothing else. When I called, the general office could never tell me exactly where our documentation stood without putting me on hold for ten or more minutes. The transfer was eventually completed at week fifteen. For a company that specializes in this service, the client experience was well below acceptable.