Acceptable But Too Impersonal

The transfer completed in eleven weeks. The documentation was correct. But the experience felt entirely automated — I received form emails, was routed through a general office line each time I called, and never spoke to the same person twice. For a relatively simple deed transfer, impersonal service is tolerable. For anything more complex, I would want a company that assigned me a dedicated contact. Three stars for accuracy and outcome, minus two for the impersonal client experience.