Too Many Excuses, Not Enough Action

Every time I called for an update during our twelve-month process, I was told the resort was slow or the market was difficult or something else outside their control. I understand external factors exist. What I do not understand is why those factors were never explained proactively — only when I called. The exit did happen and the documentation is legitimate. But I felt like I spent eleven months being managed rather than served. Two stars because the outcome was real but the experience was poor.