Disappointing From the Start

The salesperson who signed us up was excellent — knowledgeable, confident, and reassuring. Once we signed, it felt like the service quality dropped immediately. We were assigned a case manager who left the company in month three and was never replaced. For two months after that, nobody could tell us who was handling our case. The exit was eventually completed at month fifteen, three months past the upper end of their stated range. The documentation is legitimate, but the experience was not close to what was sold to us.