Got There But Communication Needed Work

The transfer completed. It took fourteen weeks instead of the eight-to-ten quoted, and communication between weeks six and twelve was sparse. When I called in, the team was helpful and responsive, but I should not have had to call. For a company that specializes in transfers, I expected the client experience to be smoother. The final documentation was correct and complete. Three stars because the outcome was right but the journey had too many silent stretches.