Paid $4,200 and Got No Results for a Year

I paid $4,200 in fees at signing. One year later, I had nothing — no release, no explanation of where my case stood, and no successful response to the six written requests for status updates I had submitted. The one time I finally reached a live person, they told me my case was "in active negotiation with the resort." I asked for specifics and was told the details were confidential. I have since filed a complaint with the state attorney general's office and am pursuing a chargeback. I cannot recommend this company.