Took Too Long and Communication Dropped

We were told eight to twelve weeks for a straightforward deed transfer to my son. Sixteen weeks later, it was done. The delays were only partially explained — something about a resort processing backlog that apparently lasted over a month without anyone informing us. We had to call multiple times in weeks ten through fourteen to get any status information. The transfer is legitimate, but for a company that charges what they charge for a simple deed transfer, the communication should be much better.