Paid Upfront and Heard Nothing for Four Months

I paid the full fee at signing based on their promise of an eight-to-twelve-month process. After an initial intake call, I did not hear anything for four months. When I finally reached someone, they told me my case was "in the queue." I asked what that meant — they could not explain. I eventually received my exit confirmation sixteen months after signing and six months after I had started following up in earnest. The exit is real, but the communication was so absent for so long that I would never recommend this company to anyone.