Keystone Exit Group

I paid the full fee at signing based on their promise of an eight-to-twelve-month process. After an initial intake call, I did not hear anything for four months. When I finally reached someone, they told me my case was "in the queue." I asked what that meant — they could not explain. I eventually received my exit confirmation sixteen months after signing and six months after I had started following up in earnest. The exit is real, but the communication was so absent for so long that I would never recommend this company to anyone.

Nine months was at the longer end of their stated range, but Keystone got us out of our Club Wyndham contract cleanly. The process was professional. We received monthly status emails and could always reach someone within twenty-four hours when we called. The release documentation was thorough and legitimate. I would have given five stars if the communication had been slightly more proactive during the middle months, but the outcome was exactly what was promised.

They completed our exit. It took eleven months instead of the seven to nine they quoted, and communication in the back half was inconsistent. We had to follow up more than we wanted. But the exit was legitimate, the documentation was in order, and nobody disappeared with our money. Three stars — they are not great, but they are not a scam either. If you choose them, stay on top of them.

I worked with this company for approximately 2 months to complete my timeshare deed-back. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 6 weeks after the paperwork was submitted. Total cost: $4100 (as quoted). I would recommend this company to others in similar situations.

My wife and I had owned a Wyndham timeshare for nine years. The maintenance fees had nearly doubled since our purchase and we were using the property less than once a year. After researching exit companies, we chose Keystone Exit Group based on a recommendation from a neighbor who had used them the previous year. Our consultant was thorough, honest about the timeline, and checked in at regular intervals without us having to follow up. Eight months after signing, we received our official release letter from Wyndham. The entire process matched what was described at the outset. We would recommend them to anyone in a similar situation.

The exit did eventually happen — I will give them that. But the communication was so poor that I genuinely did not know if the process was still active for months at a time. Three separate times I called and spoke to someone who seemed unfamiliar with my case and had to put me on hold to look it up. The exit was confirmed fourteen months after signing. Their stated range was eight to twelve. I am giving two stars rather than one because the result was real. But the experience of getting there was genuinely poor.