Communication Was Terrible Start to Finish

The exit did eventually happen — I will give them that. But the communication was so poor that I genuinely did not know if the process was still active for months at a time. Three separate times I called and spoke to someone who seemed unfamiliar with my case and had to put me on hold to look it up. The exit was confirmed fourteen months after signing. Their stated range was eight to twelve. I am giving two stars rather than one because the result was real. But the experience of getting there was genuinely poor.