Experience
I worked with this company for approximately 11 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 11 months instead of the 5 months they initially quoted.
I'm still waiting for resolution after 11 months and have filed complaints with the BBB.
Total cost: $4800 (higher than the initial quote of $1100). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
I had to chase updates constantly - they rarely proactively reached out.
Advice for Others
Document everything and be ready to file complaints if they don't deliver.
Ratings Breakdown
Transparency
2/5
Communication
1/5
Timeline
2/5
Professionalism
1/5
Outcome
1/5
Documentation
- Screenshots