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Mixed Experience But Got Results

3/5Proof Attached

Experience

I worked with this company for approximately 8 months to complete my timeshare transfer. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the transfer as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 4 weeks after the paperwork was submitted. Total cost: $4000 (as quoted). Mixed feelings overall, but they did get the job done.

What Went Well

They were knowledgeable about my specific resort's processes and programs.

What Went Wrong

The timeline was almost double what they initially estimated.

Advice for Others

Set realistic expectations and don't believe the shortest timeline estimate.

Ratings Breakdown

Transparency
4/5
Communication
2/5
Timeline
3/5
Professionalism
2/5
Outcome
4/5

Documentation

  • Contract/Agreement
  • Invoice/Receipt
  • Email Correspondence