Marriott Vacation Services

I worked with this company for approximately 6 months to complete my timeshare resale. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the listing and marketing, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 2 weeks after the paperwork was submitted. Total cost: $2300 (as quoted). I would recommend this company to others in similar situations.

I used this company's charity transfer program to dispose of a timeshare I inherited. Since I had no interest in keeping it and the resale value was essentially zero, donating it made sense. The process took 12 weeks from start to finish. Weeks 1-2: Consultation and document review. They verified the timeshare was eligible for donation. Weeks 3-6: Coordination with the receiving charity and preparation of transfer documents. Weeks 7-10: Resort approval process for the ownership transfer. Weeks 11-12: Final signatures and confirmation. Total cost: $1,500 flat fee plus I got a tax deduction for the donation.

I worked with this company for approximately 17 months to complete my timeshare resale. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 17 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 17 months and have filed complaints with the BBB. Total cost: $3200 (higher than the initial quote of $1000). I cannot recommend this company based on my experience.