Marriott Vacation Services

I worked with this company for approximately 9 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. The document phase went smoothly but communication became inconsistent during months 4-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the deed-back as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 2 weeks after the paperwork was submitted. Total cost: $3600 (as quoted). Mixed feelings overall, but they did get the job done.

I was 2 years behind on maintenance fees and facing foreclosure threats from my resort. This company helped me negotiate a settlement and exit. The process took 10 months and required paying $1,800 in back fees plus their $2,500 service fee, but I'm finally free.

I worked with this company for approximately 2 months to complete my timeshare resale. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 2 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 2 months and have filed complaints with the BBB. Total cost: $2500 (higher than the initial quote of $1300). I cannot recommend this company based on my experience.