Experience
I worked with this company for approximately 18 months to complete my timeshare transfer. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 18 months instead of the 4 months they initially quoted.
I'm still waiting for resolution after 18 months and have filed complaints with the BBB.
Total cost: $2500 (higher than the initial quote of $1500). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Had multiple case manager changes which set the process back each time.
Advice for Others
Trust your instincts - if something feels off during the sales call, walk away.
Ratings Breakdown
Transparency
2/5
Communication
2/5
Timeline
3/5
Professionalism
1/5
Outcome
2/5