Charles Reed

Initial quote: $2,500 for timeshare exit. Final cost: $4,700. Timeline: month 1 paid initial fee. Month 3 told I needed "expedited processing" for additional $800. Month 5 told legal filing fees would be $600 extra. Month 7 told resort required additional documentation processing at $800. Month 9 finally received release. 4 months over estimated timeline.

I worked with this company for approximately 13 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 13 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 13 months and have filed complaints with the BBB. Total cost: $2700 (higher than the initial quote of $2700). I cannot recommend this company based on my experience.