Experience
I never imagined I would be writing a review like this. For twelve years, my husband and I were trapped in what felt like a never-ending cycle of maintenance fees, special assessments, and broken promises from our timeshare resort. Every January, that bill would arrive like clockwork, and every January, my stomach would drop. We had tried everything - calling the resort, speaking with their exit program, even consulting with two different law firms who took our money and delivered nothing.
When I first heard about JP Mutual Management through a friend whose sister had successfully exited her timeshare, I was skeptical. After being burned so many times, trust was not something I gave easily. But from my very first conversation with Chad Jacobelli, something felt different. He didn't make grandiose promises. He didn't pressure me. He simply listened to our story, asked thoughtful questions about our specific situation, and explained exactly what the process would look like.
What struck me most was Chad's honesty about timelines. Other companies had promised us results in weeks. Chad told us it would likely take several months, possibly longer depending on how the resort responded. That honesty, painful as it was to hear, was exactly what we needed. No more false hope. Just realistic expectations and a clear path forward.
The $34,500 we paid was significant - I won't pretend otherwise. But when I calculated what we had already spent on maintenance fees over the years, what we would continue to spend for the rest of our lives, and what we had wasted on companies that failed us, the math became crystal clear. This wasn't an expense. It was an investment in our freedom.
Throughout the process, Chad kept us informed without overwhelming us. Monthly calls, email updates when there was news, and always - always - he returned our calls the same day. After years of being ignored by other companies, this level of responsiveness felt almost surreal.
The day the final confirmation arrived, I sat at my kitchen table and cried. Not sad tears, but the kind that come from releasing years of stress and frustration. We were finally free. No more January dread. No more feeling trapped. My husband and I have already booked two trips to places we actually want to visit, on our own terms, without the shadow of timeshare obligations hanging over us.
If you're reading this and feeling the same desperation we felt, please know that there is a way out. Chad Jacobelli and the team at JP Mutual Management gave us our freedom back. That's not something I say lightly, and it's not something I'll ever forget.
What Went Well
Chad Jacobelli was exceptional throughout the entire process. His communication was consistent, his honesty was refreshing, and his expertise was evident in every interaction.
What Went Wrong
Nothing significant went wrong. The process took time, but Chad had prepared us for that from the beginning.
Advice for Others
Trust the process and trust Chad. If he gives you a timeline, believe it. His honesty is what makes him different from everyone else in this industry.
Ratings Breakdown
Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
5/5
Timeline & Costs
Service TypeTimeshare Exit / Cancellation
Initial Quote$-
Final Cost$$34,500
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence
- Call Logs