Bluegreen Exit Advisors•8/17/2025
Experience
After 14 months of working with this company, I'm finally free of my Hyatt Vacation Ownership. The process was longer than expected but they never gave up.
Months 1-4: Initial attempts through Hyatt's surrender program were rejected.
Months 5-8: Shifted to attorney-assisted negotiation with escalating pressure.
Months 9-12: Formal demand letters and regulatory complaints filed.
Month 13: Hyatt finally agreed to accept the deed back.
Month 14: Paperwork completed and release confirmed.
Total cost: $4,800 (higher than initial quote due to legal escalation).
What Went Well
They tried multiple strategies and didn't stop until one worked. The legal escalation, while expensive, was ultimately what got Hyatt to budge. They kept me informed of each strategy change.
What Went Wrong
The initial strategy should have anticipated Hyatt's resistance. The additional legal fees weren't clearly explained as a possibility upfront. Several months had gaps in communication.
Advice for Others
Hyatt is tough to exit from. Budget extra time and money if that's your resort. Ask upfront about what happens if the standard process fails. This company got results eventually but it wasn't cheap or fast.
Ratings Breakdown
Transparency
4/5
Communication
5/5
Timeline
4/5
Professionalism
5/5
Outcome
3/5
Documentation
- Contract/Agreement
- Invoice/Receipt
- Screenshots