Bluegreen Exit Advisors
Florida
Reviews (3)
Write ReviewPersistent Effort Paid Off
After 14 months of working with this company, I'm finally free of my Hyatt Vacation Ownership. The process was longer than expected but they never gave up. Months 1-4: Initial attempts through Hyatt's surrender program were rejected. Months 5-8: Shifted to attorney-assisted negotiation with escalating pressure. Months 9-12: Formal demand letters and regulatory complaints filed. Month 13: Hyatt finally agreed to accept the deed back. Month 14: Paperwork completed and release confirmed. Total cost: $4,800 (higher than initial quote due to legal escalation).
They tried multiple strategies and didn't stop until one worked. The legal escalation, while expensive, was ultimately what got Hyatt to budge. They kept me informed of each strategy change.
Terrible Customer Service
I worked with this company for approximately 14 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 14 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 14 months and have filed complaints with the BBB. Total cost: $3600 (higher than the initial quote of $2500). I cannot recommend this company based on my experience.
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
Avoid This Company
I worked with this company for approximately 5 months to complete my timeshare transfer. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 5 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 5 months and have filed complaints with the BBB. Total cost: $2400 (higher than the initial quote of $1200). I cannot recommend this company based on my experience.
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
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Bluegreen vacation ownership exit