Experience
Signed up in January paying $3,800. Was told 6-9 months for exit. We're now 18 months in with no resolution. Timeline: months 1-3 document collection and "case building," months 4-8 allegedly negotiating with resort, months 9-12 "escalated to legal team," months 13-18 radio silence and excuses. Currently considering legal action against this company.
What Went Well
Initial consultation was professional and they collected documents efficiently in the first month. The case manager for the first 4 months was responsive.
What Went Wrong
Staff turnover meant I've had 3 different case managers. Each transition lost progress and institutional knowledge. No concrete evidence any work is actually being done. Requests for documentation of their efforts go unanswered. Total failure to meet any timeline commitment.
Advice for Others
Avoid this company. If you're already with them, demand detailed documentation of all work performed. Consider filing complaints with your state Attorney General and the FTC.
Ratings Breakdown
Transparency
2/5
Communication
3/5
Timeline
1/5
Professionalism
2/5
Outcome
2/5
Documentation
- Contract/Agreement
- Invoice/Receipt
- Screenshots