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Terrible Customer Service

1/5

Experience

I worked with this company for approximately 14 months to complete my timeshare transfer. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 14 months instead of the 4 months they initially quoted. I'm still waiting for resolution after 14 months and have filed complaints with the BBB. Total cost: $3600 (higher than the initial quote of $2500). I cannot recommend this company based on my experience.

What Went Well

Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.

What Went Wrong

Had multiple case manager changes which set the process back each time.

Advice for Others

Consider consulting with a real estate attorney before signing with exit companies.

Ratings Breakdown

Transparency
1/5
Communication
2/5
Timeline
1/5
Professionalism
1/5
Outcome
1/5