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It Worked, With Some Delays

3/5Proof Attached

Experience

I worked with this company for approximately 11 months to complete my timeshare charity donation. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. The document phase went smoothly but communication became inconsistent during months 3-7. I had to follow up several times to get status updates. However, they did eventually complete the work and achieved the charity donation as promised. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 6 weeks after the paperwork was submitted. Total cost: $1900 (as quoted). Mixed feelings overall, but they did get the job done.

What Went Well

Document collection was efficient and they had a secure portal for uploading files.

What Went Wrong

Had multiple case manager changes which set the process back each time.

Advice for Others

Get everything in writing and push for regular updates if communication slows down.

Ratings Breakdown

Transparency
4/5
Communication
4/5
Timeline
4/5
Professionalism
3/5
Outcome
3/5

Documentation

  • Invoice/Receipt
  • Email Correspondence
  • Call Logs
  • Screenshots