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Nightmare Experience - Still Fighting

2/5Proof Attached

Experience

This has been the worst consumer experience of my life. I signed up in March 2023 to exit my Wyndham timeshare. Here's the timeline of what happened: March 2023: Paid $4,500 upfront fee after a high-pressure sales call. Was promised exit within 6-12 months. April-June 2023: Received initial paperwork to sign. Was told the process was "underway." July-September 2023: Complete radio silence. Emails went unanswered. Phone calls went to voicemail. When I finally reached someone, they said my case manager had left the company and my case was being "reassigned." October 2023: New case manager contacted me but seemed unfamiliar with my file. Had to re-explain everything and resend documents. November 2023-January 2024: Was told they were "negotiating with Wyndham" but couldn't provide any specifics or documentation of these negotiations. February 2024: Discovered that no formal exit process had actually been initiated with Wyndham. The company had apparently been doing nothing for 11 months. March 2024: Filed complaint with Florida Attorney General and disputed the charge with my credit card company. Still ongoing.

What Went Well

Honestly, nothing went well. The only silver lining is that my credit card company has tentatively agreed to a chargeback while they investigate, and I've connected with other victims through a consumer complaint forum.

What Went Wrong

Everything. No work was actually performed despite taking $4,500. Blatant lies about progress being made. Staff turnover with no proper case handoffs. No refund offered despite their complete failure to deliver services. Possible fraud - I believe they never intended to help me.

Advice for Others

RUN from this company. Do your research before paying anyone. Check BBB complaints, Attorney General complaints, and search for lawsuits. Never pay large upfront fees - legitimate companies often work on contingency or with milestone payments. Get everything in writing including specific deliverables and timelines.

Ratings Breakdown

Transparency
3/5
Communication
1/5
Timeline
1/5
Professionalism
3/5
Outcome
2/5

Documentation

  • Contract/Agreement
  • Invoice/Receipt
  • Email Correspondence
  • Call Logs
  • Screenshots