Experience
I worked with this company for approximately 10 months to complete my timeshare resale. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail.
Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 2 weeks without hearing anything. The process took 10 months instead of the 4 months they initially quoted.
I'm still waiting for resolution after 10 months and have filed complaints with the BBB.
Total cost: $4100 (higher than the initial quote of $2700). I cannot recommend this company based on my experience.
What Went Well
Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.
What Went Wrong
Had multiple case manager changes which set the process back each time.
Advice for Others
Document everything and be ready to file complaints if they don't deliver.
Ratings Breakdown
Transparency
2/5
Communication
1/5
Timeline
1/5
Professionalism
2/5
Outcome
1/5
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence
- Call Logs