Sharon Jenkins

I worked with this company to exit my Diamond Resorts timeshare after 8 years of ownership. The entire process took 7 months and was handled professionally throughout. Month 1: Initial consultation where they reviewed my contract and ownership history. They identified that Diamond had recently started a voluntary surrender program that I might qualify for. Months 2-3: They prepared my application for the surrender program, including a hardship letter and financial documentation. The case manager coached me on what to include. Months 4-5: Waiting period while Diamond reviewed my application. The company followed up with Diamond weekly and kept me informed of any developments. Month 6: Received conditional approval. Had to sign release documents and agree to forfeit my remaining points. Month 7: Final confirmation received. I'm officially free from all future maintenance fee obligations. Total cost: $2,200 flat fee paid in two installments.

I worked with this company for approximately 9 months to complete my timeshare transfer. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 9 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 9 months and have filed complaints with the BBB. Total cost: $2900 (higher than the initial quote of $2200). I cannot recommend this company based on my experience.