Lisa Myers

I hired this company to sell my Marriott Vacation Club ownership in Aruba. The process took much longer than expected but we did eventually complete the sale. Months 1-2: Property evaluation and listing creation. They valued my week at $15,000 based on comparable sales. I was hoping for more but the data supported their valuation. Months 3-6: Active listing period. We had several inquiries but no serious buyers. They reduced the price twice during this period (to $12,000, then $10,000). Month 7: Finally received a legitimate offer at $8,500. I was disappointed but accepted. Months 8-10: This is where the frustration really set in. The buyer's right of first refusal period took forever. Marriott exercised their ROFR and bought the unit themselves, which was actually a faster closing. Month 11: Received payment and confirmation of transfer. Net proceeds: $6,800 after all fees.

I worked with this company for approximately 9 months to complete my timeshare resale. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 9 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 9 months and have filed complaints with the BBB. Total cost: $4700 (higher than the initial quote of $1000). I cannot recommend this company based on my experience.

I worked with this company for approximately 16 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 16 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 16 months and have filed complaints with the BBB. Total cost: $4000 (higher than the initial quote of $1300). I cannot recommend this company based on my experience.