Jeffrey Wallace

Top Rated

My journey with this company started in January 2023 when I reached out after seeing their advertisement online. During our initial consultation call, the rep explained their three-phase exit process: document review, resort negotiation, and final deed transfer. Phase 1 (Weeks 1-4): They collected all my ownership documents including the original contract, deed, and maintenance fee history. The document specialist identified several clauses in my contract that could be leveraged for the exit. Phase 2 (Months 2-8): This was the negotiation phase where they worked directly with the resort's legal team. I received monthly progress updates via email, though there were a few months where communication slowed down. They had to file formal complaints with the resort's corporate office twice before getting traction. Phase 3 (Months 9-14): The final paperwork and deed transfer. This included signing quitclaim deeds, getting documents notarized, and waiting for the resort to process the transfer. The longest wait was the 6 weeks for the resort to officially release me from the contract. Total process: 14 months from initial contact to receiving my release letter.

I worked with this company for approximately 11 months to complete my timeshare resale. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 4-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the listing and marketing, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 4 weeks after the paperwork was submitted. Total cost: $2400 (as quoted). I would recommend this company to others in similar situations.