Cynthia Long

I paid $3,200 in September 2023 and have received nothing but excuses since then. September 2023: Signed contract and paid fee. Was told the exit would take 6-9 months. October-November 2023: Received confirmation that my case was "assigned" and documents were being reviewed. December 2023: Asked for update, was told they were "preparing the demand letter." January 2024: Called multiple times, couldn't reach anyone. Left voicemails that weren't returned. February 2024: Finally reached someone who said my case manager was "on leave" and they'd assign someone new. March-April 2024: New case manager but same empty promises. Asked for proof of any work done - they couldn't provide any. May 2024: Company phone number disconnected. Website still active but no one responds to emails. Currently: Filed complaints with Florida Attorney General and FTC. Disputing charges with credit card company (may be too late for chargeback since it's been over 6 months).

I worked with this company for approximately 16 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 16 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 16 months and have filed complaints with the BBB. Total cost: $2500 (higher than the initial quote of $1500). I cannot recommend this company based on my experience.