Capital Resorts Alliance

I was skeptical going in because I had read mixed things about the industry generally. But this company was straightforward throughout. Timeline was 4 months, cost was $30,400, and there were no surprise fees. The outcome was exactly what was promised.

We worked with this company for about 7 months and came away satisfied with both the process and the outcome. From our first call, the team was professional and knowledgeable. They explained every step clearly and we never felt left in the dark. The final result was exactly what they had outlined at the beginning. Cost came in at $30,500 as quoted. We would use them again.

My wife and I are in our late sixties. We bought a timeshare about fifteen years ago when it seemed like a good investment for family vacations. After our grandchildren arrived and our family travel patterns changed, we stopped using it entirely. The maintenance fees — now $3,800 per year — had become a source of real tension in our household. We contacted Capital Resorts Alliance after a friend used a similar company with decent results. The intake process was professional and our case manager seemed genuinely knowledgeable. We felt cautiously optimistic. The first four months were quiet. We received two form emails confirming our case was in progress. When we called, we usually spoke with a staff member who was polite but could not tell us much beyond "your case is being actively worked." My wife started keeping a phone log around month three because she was tired of having calls go unrecorded. Around month five, we were told that the resort had acknowledged receipt of our exit request and that we were in the response window. That was the most concrete update we had received and it did feel like progress. Month seven brought resolution. We received a signed release letter from the resort and Capital provided us with copies of all the supporting documentation. The outcome was exactly what they had promised. The total cost was $4,200 — within the range they quoted. That was something. Our rating reflects the journey, not just the destination. Seven months of mostly silence for a reasonably capable outcome.

I had to follow up more often than I would have liked, and the 8-month timeline was on the longer end of what they quoted. That said, the final result was as promised and the cost came in at $21,600. Not the smoothest experience, but a successful one.

The process took 8 months — a bit longer than the estimate — and communication was inconsistent in the middle stretch. But the outcome was solid: our property sold for $33,700 and the transfer was clean. Three stars because the journey was bumpier than it needed to be, but they delivered.

My husband and I had tried to handle this ourselves for over a year with no success. Within 7 months of signing with this company, our property was sold and the transfer was complete. The final amount was $38,700. The whole experience was far less stressful than we anticipated.

After years of paying maintenance fees on a property we never used, we finally decided to act. This company made the process much smoother than we expected. Our case manager was responsive, the paperwork was handled efficiently, and we received our confirmation within 6 months. Total cost was $36,900. Highly recommended.

I worked with this company for approximately 15 months to complete my timeshare deed-back. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 4 weeks after the paperwork was submitted. Total cost: $4700 (as quoted). I would recommend this company to others in similar situations.

We worked with this company for about 5 months and came away satisfied with both the process and the outcome. From our first call, the team was professional and knowledgeable. They explained every step clearly and we never felt left in the dark. The final result was exactly what they had outlined at the beginning. Cost came in at $44,700 as quoted. We would use them again.

I was skeptical going in because I had read mixed things about the industry generally. But this company was straightforward throughout. Timeline was 3 months, cost was $27,000, and there were no surprise fees. The outcome was exactly what was promised.

My husband and I had tried to handle this ourselves for over a year with no success. Within 4 months of signing with this company, our property was sold and the transfer was complete. The final amount was $47,700. The whole experience was far less stressful than we anticipated.

What set this company apart was their communication. From day one, I knew exactly what to expect and they delivered on those expectations. My Shell Vacation exit took 6 months and $2,600, exactly as quoted. Month 1: Comprehensive intake and document review. Months 2-4: Active negotiation with Shell's resolution department. Month 5: Agreement reached for deed-back at no additional cost. Month 6: Paperwork completed and release confirmed.

Professional service from intake through closing. Our case manager kept us informed at each stage, responded to emails within 24 hours, and the entire process took 3 months — right in line with what they quoted. Fee was $16,200. Clean and straightforward.

Mixed experience overall. The team was polite and knowledgeable, but communication during months three through five was sparse. Things picked up in month 7 and we closed successfully at $24,600. Would cautiously recommend — just stay on top of them.

I want other people to know what they are getting into before they sign with Capital Resorts Alliance, because what was presented to me at the start did not match what I experienced once the process was underway. My timeshare was a multi-year ownership with a mid-tier resort company. I had been trying to get out of the contract for over a year. Capital came to me via an internet search and their sales pitch was polished. They quoted me a fee in the range of $3,500 to $4,500 to handle the exit process and guaranteed a successful outcome. Once I signed, the fee structure changed. I was told there were additional legal coordination costs and a resort outreach fee that had not been included in the original quote. The new total was $5,900. I was not happy. I called to discuss this and was told these additional costs were explained in the service agreement — in section seven, paragraph four, I was told — and that they were standard. The representative I spoke with was not rude, but he was not apologetic either. When I pushed back more firmly, they offered a small concession and brought the total to $5,400. I accepted because I felt I had few options at that point. The actual exit process took about five months, which was within their stated range. Communication during that period was sporadic — some months two or three updates, other months nothing for four weeks at a stretch. My contract was terminated and I received written confirmation from the resort. That part they delivered on. The dishonesty around the total cost is what I cannot overlook.

Professional service from intake through closing. Our case manager kept us informed at each stage, responded to emails within 24 hours, and the entire process took 7 months — right in line with what they quoted. Fee was $15,500. Clean and straightforward.

The process took 8 months — a bit longer than the estimate — and communication was inconsistent in the middle stretch. But the outcome was solid: our property sold for $23,400 and the transfer was clean. Three stars because the journey was bumpier than it needed to be, but they delivered.

After years of paying maintenance fees on a property we never used, we finally decided to act. This company made the process much smoother than we expected. Our case manager was responsive, the paperwork was handled efficiently, and we received our confirmation within 5 months. Total cost was $26,100. Highly recommended.

My experience with Capital Resorts Alliance was mixed enough that I feel a three-star review is genuinely accurate. The outcome was good. The process of getting there was frustrating in ways that felt preventable. I had a Disney Vacation Club membership from the early 2000s that had appreciated considerably in resale value — but I was no longer in a position to travel and the annual dues had become a burden. I was initially advised by a friend to try the resale market, but after several months of no traction, I turned to Capital for a direct exit. The agreement quoted five to seven months. My case was assigned to a case manager who was knowledgeable and responsive in the first month. Then the responsiveness dropped off significantly. Months two through four, I initiated every meaningful communication. I would email, wait three days, then call. The responses I got were professional in tone but light on specifics. Month five brought more concrete movement — formal correspondence with the resort, requests for documentation, a clearer sense of the process. I could tell we were in the active phase. Month seven: my exit was confirmed and documented. DVC sent a formal acknowledgment and Capital provided a summary file of all correspondence. For $3,900, the outcome was solid. The communication gap in the middle of the process was real and unnecessary. A company that charges nearly $4,000 should have proactive client communication built into their process.

We worked with this company for about 4 months and came away satisfied with both the process and the outcome. From our first call, the team was professional and knowledgeable. They explained every step clearly and we never felt left in the dark. The final result was exactly what they had outlined at the beginning. Cost came in at $47,000 as quoted. We would use them again.

I paid Capital Resorts Alliance $4,800 and expected a level of service that matched that price. What I got was closer to what I would expect from a mid-range company at a fraction of the cost. My timeshare situation was relatively straightforward — a fixed-week deed at a branded resort in the Pocono Mountains. No mortgage, no special assessments, just a maintenance fee obligation I no longer wanted. I had contacted the resort directly before hiring Capital and been told there were no deedback programs available, so I understood why professional help was necessary. The process began well enough. The intake call was detailed and my case was explained to me clearly. Capital said to expect six to nine months to resolution. Month two: a form email. Month three: I called in and was told my case was being reviewed. Month four: another form email. Month five: I sent a written request for a status update and received a phone call three days later. The update was minimal — they were "in the outreach phase" and expected to hear from the resort within the next few weeks. Month seven: still waiting. Month nine: I was informed the resort had finally responded. Month ten: the exit was confirmed. Ten months is outside even their upper range. I understand that resort response times are not always within a company's control. What I do not understand is why they could not communicate more clearly about the delays and what they were doing about them. I am out of the timeshare. For $4,800 and ten months, I would have hoped for a more engaged partner.

I worked with this company for approximately 3 months to complete my timeshare transfer. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Phase 1 involved document collection and contract analysis, which was thorough and professional. Phase 2 was the negotiation with the resort, where my case manager kept me informed throughout. The team communicated regularly via email and phone calls. The final phase involved signing release documents and waiting for resort confirmation. I received my official release letter 4 weeks after the paperwork was submitted. Total cost: $2900 (as quoted). I would recommend this company to others in similar situations.