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Would Not Recommend

2/5Proof Attached

Experience

I worked with this company for approximately 9 months to complete my timeshare exit. The initial consultation took about 2 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 9 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 9 months and have filed complaints with the BBB. Total cost: $2300 (higher than the initial quote of $1400). I cannot recommend this company based on my experience.

What Went Well

Very little went well in this process. The initial sales pitch was convincing but the follow-through was severely lacking.

What Went Wrong

I had to chase updates constantly - they rarely proactively reached out.

Advice for Others

Do extensive research before signing with any exit company. Check reviews beyond their website.

Ratings Breakdown

Transparency
1/5
Communication
2/5
Timeline
3/5
Professionalism
3/5
Outcome
1/5

Documentation

  • Contract/Agreement
  • Email Correspondence
  • Call Logs
  • Screenshots