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Second Chance Success with Russell Smith

5/5Proof Attached

Experience

Three years ago, I paid another company $12,000 to exit my timeshare. They strung me along for eighteen months before admitting they could not help me. By the time I found Russell Smith at JP Mutual Management, I had lost money, lost time, and nearly lost hope. What convinced me to try again was the specificity of Russell's approach. The previous company had made vague promises about their proprietary methods. Russell explained exactly what he would do, why he believed it would work, and what had likely gone wrong with my previous attempt. His analysis was detailed and credible. The $46,800 investment was painful on top of what I had already lost. But Russell helped me understand why my case was complex and why it required more intensive handling than a typical exit. He was honest about the challenges and realistic about the timeline. After the false promises of the previous company, this honesty was actually reassuring. Russell's approach was methodical and persistent. He maintained pressure on the resort through multiple channels simultaneously, never allowing them to simply ignore the situation as they had with my previous company. His experience with resistant resorts was evident in how quickly he adapted to each of their delay tactics. What impressed me most was Russell's stamina. When the process stretched longer than initially hoped, he never suggested giving up or accepting a partial resolution. He was committed to achieving the full exit I had paid for, and he ultimately delivered. The day my exit was finally confirmed, I reflected on the journey. Yes, I had lost money and time with the first company. But Russell Smith ultimately succeeded where they had failed. The total cost was painful, but the result was worth it. If you have been burned before, I understand your hesitation to try again. But Russell Smith is different. He succeeds where others fail. Give him the chance to prove it.

What Went Well

Russell persistence when the case became challenging. He never suggested giving up or accepting partial success.

What Went Wrong

The timeline extended beyond initial hopes, but Russell had warned this might happen given the complexity.

Advice for Others

If a previous company has failed you, Russell can often succeed by taking a different approach.

Ratings Breakdown

Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
5/5

Timeline & Costs

Service TypeTimeshare Exit / Cancellation
Initial Quote$-
Final Cost$$46,800

Documentation

  • Contract/Agreement
  • Invoice/Receipt
  • Email Correspondence
  • Call Logs