Experience
The timeshare my parents purchased in 1989 had become a source of family conflict for decades. As my parents aged and stopped traveling, the question of who would pay the maintenance fees created tension among the siblings. None of us wanted the timeshare. All of us resented the obligation. Family gatherings inevitably devolved into arguments about this unwanted inheritance.
When my father passed away, the timeshare transferred to my mother. None of us children were willing to accept it after her passing. The thought of this burden continuing to divide our family for another generation was unbearable. We needed a solution that would end this once and for all.
I took the lead in finding help and discovered Russell Smith at JP Mutual Management. From our first conversation, Russell understood that this was about more than money or contracts. This was about family harmony and ending a decades-long source of conflict.
Russell worked with all four siblings, coordinating our involvement while respecting that we did not always agree on details. His diplomacy in managing family dynamics was as impressive as his professional expertise. He kept everyone informed without taking sides in our occasional disagreements about strategy.
The $31,700 investment was split among the siblings, with Russell helping us structure the arrangement fairly. His suggestion for how to divide the cost actually resolved a disagreement that had been brewing among us about proportional responsibility. His outside perspective proved valuable in ways we had not anticipated.
Throughout the process, Russell maintained separate communication with each sibling who wanted to stay involved, while also providing consolidated updates to the group. This flexibility accommodated our different communication preferences without creating confusion.
The day our exit was confirmed, I organized a family video call to share the news. For the first time in years, we were all smiling about the timeshare topic. The source of our conflict was finally gone. Russell Smith had not just exited a timeshare - he had helped heal our family.
We still disagree about plenty of things, as families do. But the timeshare is no longer one of them. That peace is worth more than any amount of money.
What Went Well
Russell managed complex family dynamics with diplomacy and skill. He understood this was about more than finances.
What Went Wrong
Nothing. Russell navigated our family disagreements expertly.
Advice for Others
If your timeshare involves family complications, Russell understands how to manage those dynamics.
Ratings Breakdown
Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
5/5
Timeline & Costs
Service TypeTimeshare Exit / Cancellation
Initial Quote$-
Final Cost$$31,700
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence
- Call Logs