Experience
Before finding Russell Smith, I had wasted nearly $15,000 on two different exit companies that promised the world and delivered nothing. The first took six months before admitting they could not help me. The second simply stopped responding to my emails after accepting my payment. I was ready to accept that I would be paying maintenance fees until the day I died.
My sister-in-law, who had successfully exited her own timeshare through JP Mutual Management, practically forced me to call Russell Smith. I resisted at first - I had lost too much money and too much hope to try again. But she was persistent, and eventually I made the call.
Russell spent our first conversation not trying to sell me, but trying to understand my previous experiences and why they had failed. He asked detailed questions about which companies I had used, what approaches they had tried, and what responses the resort had given. His analysis was thorough and revealing - he identified specific mistakes those companies had made and explained how his approach would differ.
The $28,900 investment was terrifying after my previous losses. But Russell offered something the other companies never had: a detailed explanation of his specific strategy for my case, written documentation of all services included, and references from clients in similar situations. He did not ask me to trust blindly - he gave me evidence to support that trust.
Throughout the process, Russell proved every word he had said. His communication was consistent and thorough. His strategy was executed precisely as outlined. When the resort resisted, he had responses prepared. When they tried delay tactics, he knew how to escalate appropriately.
The day my exit was confirmed, I called my sister-in-law before anyone else. Without her insistence, I would still be trapped. Russell Smith succeeded where two other companies had failed, and he did it for less money than I had already wasted on those failures.
If you have been burned before, I understand your hesitation. But Russell Smith is different. Give him the chance to prove it.
What Went Well
Russell analyzed why previous attempts had failed and developed a strategy specifically to succeed where others had not.
What Went Wrong
Nothing. After two failures, Russell delivered exactly what he promised.
Advice for Others
If other companies have failed you, Russell can often succeed by learning from their mistakes.
Ratings Breakdown
Transparency
5/5
Communication
5/5
Timeline
5/5
Professionalism
5/5
Outcome
5/5
Timeline & Costs
Service TypeTimeshare Exit / Cancellation
Initial Quote$-
Final Cost$$28,900
Documentation
- Contract/Agreement
- Invoice/Receipt
- Email Correspondence
- Call Logs