Poor Communication Throughout

I worked with this company for approximately 7 months to complete my timeshare exit. The initial consultation took about 1 weeks, during which they reviewed my ownership documents and explained their 2-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 4 weeks without hearing anything. The process took 7 months instead of the 6 months they initially quoted. I'm still waiting for resolution after 7 months and have filed complaints with the BBB. Total cost: $5000 (higher than the initial quote of $2300). I cannot recommend this company based on my experience.