Very Disappointed with Service

I worked with this company for approximately 16 months to complete my timeshare charity donation. The initial consultation took about 3 weeks, during which they reviewed my ownership documents and explained their 3-phase process in detail. Communication dropped significantly after the first month. Despite multiple attempts to get updates, I often went 3 weeks without hearing anything. The process took 16 months instead of the 5 months they initially quoted. I'm still waiting for resolution after 16 months and have filed complaints with the BBB. Total cost: $4200 (higher than the initial quote of $1000). I cannot recommend this company based on my experience.