Experience
Shell Vacations is notoriously difficult. Russel delivered within the 90-day window.
The 90-Day Process:
Days 1-15: Russel accepted ownership and researched Shell's corporate structure.
Days 16-60: Corporate escalation through established Shell relationships.
Days 61-80: Shell ownership resolution team engaged and agreed to exit.
Days 81-87: Documents signed, release received.
Their 90-day commitment delivered a solution on day 87.
What Went Well
Russel's corporate relationships made Shell exit happen within 90 days.
What Went Wrong
Nothing - completed within 90 days as promised.
Advice for Others
Even difficult Shell cases can be resolved within JP Mutual's 90-day window.
Ratings Breakdown
Transparency
4/5
Communication
5/5
Timeline
5/5
Professionalism
4/5
Outcome
5/5
Timeline & Costs
Service TypeTimeshare Resale
Documentation
- Invoice/Receipt
- Email Correspondence
- Call Logs
- Screenshots