Experience
Initial quote: $2,500 for timeshare exit. Final cost: $4,700. Timeline: month 1 paid initial fee. Month 3 told I needed "expedited processing" for additional $800. Month 5 told legal filing fees would be $600 extra. Month 7 told resort required additional documentation processing at $800. Month 9 finally received release. 4 months over estimated timeline.
What Went Well
They did eventually complete the exit. The final result (freedom from the timeshare) was achieved. The resort did confirm my release.
What Went Wrong
The bait-and-switch on pricing destroyed my trust. Each additional fee felt manufactured and non-negotiable. When I pushed back on the third additional charge, I was told my case would be "deprioritized" if I didn't pay. Felt like extortion.
Advice for Others
Get EVERY possible fee in writing before signing. Ask specifically: what happens if the resort requires additional filings? What if it takes longer than expected? Are there any circumstances where I'd owe more than this quote?
Ratings Breakdown
Transparency
1/5
Communication
2/5
Timeline
1/5
Professionalism
1/5
Outcome
1/5
Documentation
- Invoice/Receipt
- Email Correspondence
- Call Logs
- Screenshots